March 26th, 2026 / views 327
We have always made every effort to protect our customers’ personal information as our highest priority. However, we regret to inform you that, due to an unforeseen incident, some of your valuable personal information has been leaked. We sincerely apologize for this matter.
To provide EGSIM prepaid voice services, we collect passport image files from customers and mask the passport numbers contained in those passports. However, we failed to take sufficient protective measures, and as a result, some passport image files were leaked by a hacker after 7:40 PM on March 18, 2026.
The exact date and time of the leak are currently under investigation in cooperation with KISA (Korea Internet & Security Agency). Once the details are confirmed, we will provide additional notice.
The leaked personal information consists of six items contained in the passport image files: name, date of birth, passport number, gender, nationality, and photograph.
Immediately after becoming aware of the incident, we blocked access to the passport image file server and related paths, deleted unmasked passport data, and removed the passport image file upload process.
If you receive suspicious phone calls, emails, or have any other concerns related to possible misuse of your personal information, please contact us. We will provide guidance and respond promptly.
In addition, if any damage has occurred or is expected to occur, please report it to the department below. We will provide sincere guidance and consultation, and after conducting the necessary investigation, we will proceed with relief measures such as compensation for loss or damages.
Chief Information Security Officer (CISO): Park Chung-yeol, General Manager
Personal Information Protection Officer in Charge: Kim Chang-gyu, Manager
Department: Information Security Team
Email: privacy@codemobile.co.kr
If you wish to seek relief for any damage resulting from the personal information leak through mediation by the Personal Information Dispute Mediation Committee or through a civil claim for damages, please contact us. We will guide you through the procedures and provide all necessary support.
Going forward, we will strengthen our internal personal information protection management system, including reinforcing protective measures for personal information processing, and enhance employee awareness through training, so that similar incidents will not happen again.
We once again sincerely apologize for the concern and inconvenience caused to our valued customers who have always trusted and supported us.
※ If you would like to check whether your personal information was leaked, please refer to the bulletin board link.
