FAQ

If you buy a EG simcard via online by global credit card, you can make it deliver to your designated address by local delivery service such as Hotel, house, office and so on, including Jeju Island (International delivery service is not available any more).

1) Note that you have to fill out your shipping information below.

- Address and contact number, check-in name (contact person) where you will be staying in Korea.

- Using this contact number, delivery guy is going to call someone at your staying address (Front desk) to inform the delivery date and time before your package is delivered.
- If your shipping information is wrong or leave out, your package will not be delivered.
 

2) When will you provide me with my local Korean phone number ?  

You will know it when we shipped the packages to your designated address.

3) How much is it ?  

You will pay for it depends on the plan you choose.

- Click here 

And sim card fee and domestic shipping fee are separate as below. 

(1) Sim card fee

- Dual simcard(Regular & Micro) simcard : 4,400krw(online, it"s for free) 
- Nano sim Card : 7,700kw(online it"s 5,000krw)  

(2) Domestic shipping fee is 3,500 KRW
 (Jeju island or hilly region is 5,500krw)

4) How do I use data service ?

You can use both voice calling and data depends on the plan you choose.  

If you choose Saving plan but want to use data, you can use 500MB. Or you can use 1GB, or 2GB, or 5GB after additional recharge to your voice account and transferring credit from your voice balance to data by yourself via our apps or website. 

-  Here are our data plans.

For 30 days validity period, we offer 3 different data plan depending on the amount of data you need.

1) 5GB is 30,000krw (Olleh wi-fi is available, 30 day-Validity)
2) 2GB is 19,000krw (Olleh wi-fi is available, 30 day-Validity)
3) 1GB is 13,500krw (Olleh wi-fi is available, 30 day-Validity)     

4) 500MB is 90,000krw (Olleh wi-fi is available, 30 day-Validity) 

-Please note that 

· Data charges are non-refundable while using the data service,

· Data balance will not be carried to the next month,

· Data balance will not be added when you transfer data from your voice account while in use.

· If your voice credit has zero balance or data credit has zero balance, or your phone number is expired, you can"t use data temporarily until you top up for voice or data.

5) Will I have to activate Sim Card ?  

You don"t need to activate it if you buy it via online. It will be handed to your after activation. Just put your simcard into your phone and restart the phone 3-4 times with wifi off, data roaming off, data network on.

6) Can I order online more than one EG SIM Card at a time with same delivery address? 

It is possible to buy simcards more than one on our website. But in that case, you need to make an order several times. For example, if you want to buy 3 simcards, you need to place an order three times. Because you need to upload the copy of passport for each person.

If you want to receive 3 simcards by local delivery service, just make the first order for a local delivery service and pay shipping fee. And make two orders for Picking up at a pick up place and let us know the three order numbers. Then you can receive them at the same place without additional shipping fee for two orders.   

< First Order > 

Step 1 : Select EG SIM card and Buy button.

Step 2 : Fill in Billing/Shipping address. 

Step 3 : Upload copy of passport for subscriber Identification.

Step 4 : Fill in basic information about you.

Step 5 : Make a payment using credit card.  

< Repeat : Second Order >  

Step 1 : Select EG SIM card and Buy button again.

Step 2 : Choose toggle button as as in figure below  

        if this is new order add to same delivery address and same receiver.

Step 3 : Choose the pick up place

Step 4 : Upload copy of passport for subscriber Identification.

Step 5 : Fill in basic information about you.

Step 6 : Make a payment using credit card. 

And let us know the two order numbers. Then we will send you two simcards to your designated address in the first order.

7) Am I supposed to receive a confirmation email with the order number?  

It is possible to to check/receive your order again on our website. 

(1) Visit our website and login 

(2) Click Home > My account > Order history.

8) Am I supposed to place an order again when my payment was failed during the order processing?  

There no need to place an order again, it is possible to make a payment again on our website. 

(1) Visit our website and login 

(2) Click Home > My account > Order history.

(3) Click the red button in the payment item.

(4) Fill up the necessary information on webpage and follow webpage instructions to complete order transaction.

(5) That’s all.

You can pick up EG SIM card at specific pick up places below when you buy it via online with using your global credit card at least 2 days before.

1) Where are pick up places ? 

- Click here 

- seolleung : Code Mobile"s head office. 

2) When will you provide me with my local Korean number ?  

You will get know it when you pick up the sim card at a pick up place.

3) How much is it ?  

It depends on the plan you choose. 
- Click here 
If you choose Saving plan but want to use data, you can use 500MB. Or you can use 1GB, or 2GB, or 5GB after additional recharge to your voice account and transferring credit from your voice balance to data by yourself via our apps or website. 

- Here are our data plans.

For 30 days validity period, we offer 3 different data plan depending on the amount of data you need.

1) 5GB is 30,000krw (Olleh wi-fi is available, 30 day-Validity)
2) 2GB is 19,000krw (Olleh wi-fi is available, 30 day-Validity)
3) 1GB is 13,500krw (Olleh wi-fi is available, 30 day-Validity),    

4) 500MB is 9,000krw (Olleh wi-fi is available, 30 day-Validity), 

Please note that 

· Data charges are non-refundable while using the data service,

· Data balance will not be carried forward next month,

· Data balance will not be added when you transfer data from your voice account while in use.

· If your voice credit has zero balance or data credit has zero balance, you can"t use data temporarily until you top up for voice or data.

5) Will I have to activate Sim Card ?  

You don"t need to activate it before use when you buy it online.

6) How to collect sim card at the collection places above ?

When you drop by collection place, you have only to show your passport to verify your real name and collect sim card and then the shopkeeper will transfer voice account to data balance to use data for you, as I mentioned above, you can use it immediately. 

7) Am I supposed to receive a confirmation email with the order number?  

It is possible to to check/receive your order again on our website. 

(1) Visit our website and login 

(2) Click Home > My account > Order history.
 

8) Am I supposed to place an order again when my payment was failed during the order processing?  

There no need to place an order again, it is possible to make a payment again on our website. 

(1) Visit our website and login 

(2) Click Home > My account > Order history.

(3) Click the red button in the payment item.

(4) Fill up the necessary information on webpage and follow webpage instructions to complete order transaction.

(5) That’s all.

There are two ways to get EG simcard after online purchase.

1) Pick up at a Pick up place

You can pick it up at a Pick up place within pick up places’ business hours.

2) Local Delivery Service

You can make it deliver and receive it at your designated address

In order to use Korean simcard in Korea, device should be unlocked. You can check it through your current mobile carrier in your country before you come to Korea.

Whereas a locked cell phone will only accept SIM cards from its current provider, an unlocked cell phone will accept a SIM card from any service provider. (This is very useful if you want to use your phone abroad, for example.) To identify an unlocked cell phone, follow these steps.

Step 1

Turn off your cell phone, remove the battery cover and battery, then look for the SIM card.

1)  If you cannot find a SIM card in the back, look for one in the side or top of the phone. It may be covered by a small plastic flap. On some models, you will need to open the flap with a pin.

2) If your cell phone operates without a SIM card, it is a CDMA (Code-Division Multiple Access) phone, as opposed to the more common GSM (Global System for Mobile communication). CDMAs cannot be unlocked.

Step 2

Insert a different service provider"s SIM card into your phone and close it back up. For example, if you have T Mobile, insert a Cingular SIM card. The easiest way to do this is to borrow a phone from a friend.

Step 3

Turn on your phone.

Step 4

Try to access the phone book or make a call. If the phone functions normally, you have an unlocked cell phone. If it says “Restricted,” “Contact Service Provider,” etc. (in other words , doesn’t allow you to access your phone book or make calls), you have a locked phone that won’t accept other SIM cards from other providers.

- further more info :

http://www.wikihow.com/Find-Out-if-Your-Phone-Is-Unlocked

When you make an order EG sim card via online, you will have the option to choose a sim card type

* Identifying SIM

A Micro simcard is smaller than Regular simcard. Also Nano simcard is smaller than Micro simcard. That means that Nano simcard is the smallest one. Dimensions of them are as below.

1) Regular SIM : 25mm x 15mm

2) Micro SIM : 15mm x 12mm

3) Nano SIM : 12.30mm x 8.8mm

4) The USIM type is 3 IN 1, and the current type of mobile phone can be used as the type.

* Does my own phone require a Micro SIM?

Most smartphones still use Dual simcard. But newer smartphones nowadyays use the Nano simcard.

You can search it through the internet with phone model.

(ex: iPhone 6 simcard)

There are a number of ways to identify

if your handset requires a Micro SIM:

1) Check your phone’s manual

: The instruction manual that came with your phone will state

whether a Micro SIM is required

2) Check the manufacturer website

If you don"t have your manual to hand you can find

an electronic version on the manufacture website.

It is not possible to transfer your sim to others, because it"s illegal in Korea according to the Telecommunication business Act.

The service will be suspended when customers" information including device information is changed.

If you want to keep using your current phone number and balance in it,

you need to buy a Gong usim at Olleh plaza and let us know the number of Gong usim.

Then we will change the information of simcard.

Gong usim is a simcard which is not tied with any phone number yet.

Or you can buy a Gong usim at our head office and change the information on the spot at seolleung.

* Hotline : 1899-6120

- Monday to Friday : 10:00 ~ 19:00

* Facebook : facebook.com/egsimcard (Weekdays only at 09:00-18:00)

* Email : egsim@codemobile.co.kr(Weekdays only at 09:00-18:00)