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FAQ

etc To receive EG SIM CARD on the desired date, when should I order it online?

1. Local Delivery Service usually takes upto 3 business days to arrive at

your assigned place after you submitted the order.

To make sure, we insist you order your item 5 days prior to your arrival date.

2. To receive your EG SIM CARD on your desired date,

it is safe to make the request 2 days before.
etc Can Koreans buy and use ES SIM CARD?
If you are a Korean passport holder, you cannot use EG SIM CARD.
Instead, you can use EG CARD at our head office in seolleung..
etc I can make calls, but the internet does not work. What should I do?

You need to check your data balance.

Even if there is data, if you cannot use the internet, you need to set up NEW APN as below.

* How to set up new APN for ANDROID version

Please go to menu>settings>mobile network>access point names>new APN. And input as below.

- NAME: KT

- APN: alwayson.ktfwing.com

- MCC: 450

- MNC: 08

- MMSC: http://mmsc.ktfwing.com:9082

After saving new APN, please switch off & on your phone several times.

* How to set up new APN for IOS version

If wifi is available, please use "Safari" and access to "http://www.unlockit.co.nz"

After access, please choose [Create APN], and then select mobile carrier as "KT"

And press [Create APN] button, and there will be the message "Installation of Profile"

Please install it and then reboot your device. Then you can access to internet.
etc How can I download EG SIM CARD App.?

For Android phone:

Play Store > Search EG SIM CARD > Download


For iPhone:

App Store > Search EG SIM CARD > Download
etc How long does Local Delivery Service usually take after online purchase?
It usually takes 2-3 business days to arrive at your designated place in Korea
after you submitted the order.
Top up Can I check balance and recharge from overseas?

You can check your balance and recharge on EG simcard website.

Check Balance: My account / Top up: Recharge > Voice

Or you can check and recharge by global credit card through our app "eg simcard"
SIM Up to how many EG SIM CARD can I buy?
One person can only purchase and use one sim card with his/her own passport.
Top up How do I apply for data plan?

you can apply for a data plan through the website or apps.

With EG SIM CARD, you don’t need to purchase data plan separately, just transfer your Voice balance in your account to Data at Recharge > Data.


For example,

1) Suppose your Voice balance is 20,000 KRW.

2) Apply for 500MB(9.000 KRW) data from Voice balance.

3) After transfer, your Voice balance is 11,000 KRM & Data balance is 9,000 KRM with 500MB data plan.

Our data plans are as below.

1) 5GB is 30,000krw (Olleh wi-fi is available, 30 day-Validity)

2) 2GB is 19,000krw (Olleh wi-fi is available, 30 day-Validity)

3) 1GB is 13,500krw (Olleh wi-fi is available, 30 day-Validity),   

4) 500MB is 9,000krw (Olleh wi-fi is available, 30 day-Validity),
Rate Plan How much is charged for international calls?
Charges for international calls (by country):
charges

Get more information consult through bottom Facebook
Phone What Should I do if EG SIM CARD does not work on my phone?
Restart your phone 3-4 times with wifi off, data roaming off, data network on.
After that, if there"s a still problem, please contact us after checking your imei.

You can find IMEI by pressing *#06# on the keypad of your device.

* Hotline : 1899-6120

- Monday to Friday : 10:00 ~ 19:00

* Facebook : facebook.com/egsimcard (Weekdays only at 09:00-18:00)

* Email : egsim@codemobile.co.kr(Weekdays only at 09:00-18:00)