FAQ

It is possible to buy simcards more than one on our website. But in that case, you need to make an order several times. For example, if you want to buy 3 simcards, you need to place an order three times. Because you need to upload the copy of passport for each person.

If you want to receive 3 simcards by local delivery service, just make the first order for a local delivery service and pay shipping fee. And make two orders for Picking up at a pick up place and let us know the three order numbers. We will send three simcards to the same address. Then you can receive them at the same place without additional shipping fee for two orders.

You do not have to pay refund fee.

However, if you have used Voice or Data, it cannot be refunded.

Get more information consult through bottom Facebook

1) Dual (Regular & Micro) : 4,400 KRM

2) Nano: 7,700 KRM

3) 3 in 1: 7,700 KRM

And the price of products are different from the stores

If you want to keep using your phone number and balance in it, you need to buy a Gong usim at Olleh plaza and let us

know the number of Gong usim. Gong usim is a simcard which is not tied with any phone number yet.

If you buy a gong usim, we will change the information of simcard.

Or you can buy a Gong usim at our head office in

Seolleung , then you can change the simcard information on the spot.

or call 1899-6120

1) EG SIM CARD is set to use for 30 days.

You can recharge it additionally within the 30 days ,but even recharge, it won't be extended.

2) Data only can not be charged. The effective date is only until the date you select.

* If you bought online

If you want to get a refund, you need to return your simcard to the pick up place.

As you paid it by credit card, it will take 45-60 days to get you fully money back.

Please check your statement of credit card next month and if there's a problem, get back to us again.

* If you bought offline

If you want to get a refund, you need to return your simcard with the receipt to the place where you bought it within two weeks from the date you bought.

Even if GS25 or other stores sell EG simcard, they have their own sales policy and we cannot interrupt it.

So every refund or replacement is available from the place ONLY you bought it.

You can find IMEI by pressing *#06# on the keypad of your device.

For free olleh wifi, we need to register your wifi mac address also.

* Hotline : 1899-6120

- Monday to Friday : 10:00 ~ 19:00

* Facebook : facebook.com/egsimcard (Weekdays only at 09:00-18:00)

* Email : egsim@codemobile.co.kr(Weekdays only at 09:00-18:00)  

* If bought offline:

You must access to m.egsimcard.co.kr to start up. And enter your phone number, last 3-digit of simcard on EG SIM CARD, arrival date, email address, and passport photo.

Apart from uploading the copy of passport, you need to restart the phone 3-4 times with wifi off, data roaming off, data network on after putting it into your phone.

If you did not choose Data Service Option when you order, you are charged 61.4 KRW/MB.

For Data Serverce Option, we offer Data Flat Rate (per month) as below:

5GB     30,000krw (Olleh wi-fi is available, 30 day-Validity)

2GB     19,000krw  (Olleh wi-fi is available, 30 day-Validity) 

1GB     13,500krw  (Olleh wi-fi is available, 30 day-Validity)

500MB   9,000krw (Olleh wi-fi is available, 30 day-Validity)