Rate Plan
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Do I have to pay delivery fee for each item I ordered if I ask to deliver them to the same address?
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It is possible to buy simcards more than one on our
website. But in that case, you need to make an order several times. For
example, if you want to buy 3 simcards, you need to place an order three times.
Because you need to upload the copy of passport for each person.
If you want to receive 3 simcards by local delivery
service, just make the first order for a local delivery service and pay
shipping fee. And make two orders for Picking up at a pick up place and let us
know the three order numbers. We will send three simcards to the same address.
Then you can receive them at the same place without additional shipping fee for
two orders.
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Refund
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When I demand a refund, do I have to pay refund fee?
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You do not have to pay refund fee.
However, if you have used Voice or Data, it cannot be
refunded.
Get more information consult through bottom Facebook
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Phone
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What Should I do if I can not access free Olleh Wi-Fi?
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Olleh wifi is available when you apply for a data plan with 500MB or more and you need to register your wifi mac address on our system by contacting us.And whenever you top up new data, you need to re-register the wifi mac address again even if it was registered.* How to find the wifi mac address
Settings>more settings>about device>status>wifi mac address for ANDROID version Settings>general>about>wifi address for IOS version* Hotline : 1899-6120
- Monday to
Friday : 10:00 ~ 19:00
* Facebook : facebook.com/egsimcard (Weekdays only at 09:00-18:00)
* Email : egsim@codemobile.co.kr(Weekdays only at 09:00-18:00)
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SIM
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How much is EG SIM CARD?
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1) Dual (Regular & Micro) : 4,400 KRM
2) Nano: 7,700 KRM
3) 3 in 1: 7,700 KRM
And the price of products are different from the stores
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SIM
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If I had lost my EG SIM CARD, can I still use my balance and phone number?
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If you want to keep using your phone number and balance
in it, you need to buy a Gong usim at Olleh plaza and let us
know the number of
Gong usim. Gong usim is a simcard which is not tied with any phone number yet.
If you buy a gong usim, we will change the information of
simcard.
Or you can buy a Gong usim at our head office in
Seolleung , then you can change the simcard information
on the spot.
or call 1899-6120
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SIM
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How long can I use EG SIM CARD?
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1) EG
SIM CARD is set to use for 30 days.
You can
recharge it additionally within the 30 days ,but even recharge, it won't be
extended.
2) Data
only can not be charged. The effective date
is only until the date you select.
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Refund
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How long does it take to complete refund process?
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* If you bought online
If you want to get a refund, you need to return your
simcard to the pick up place.
As you paid it by credit card, it will take 45-60 days to
get you fully money back.
Please check your statement of credit card next month and
if there's a problem, get back to us again.
* If you bought offline
If you want to get a refund, you need to return your
simcard with the receipt to the place where you bought it within two weeks from
the date you bought.
Even if GS25 or other stores sell EG simcard, they have
their own sales policy and we cannot interrupt it.
So every refund or replacement is available from the
place ONLY you bought it.
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SIM
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Do I have to register after buying EG SIM CARD online?
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You can find IMEI by pressing *#06# on the keypad of your
device.
For free olleh wifi, we need to register your wifi mac
address also.
* Hotline : 1899-6120
- Monday to
Friday : 10:00 ~ 19:00
* Facebook : facebook.com/egsimcard (Weekdays only at 09:00-18:00)
* Email : egsim@codemobile.co.kr(Weekdays only at 09:00-18:00)
* If bought offline:
You must access to m.egsimcard.co.kr to start up. And
enter your phone number, last 3-digit of simcard on EG SIM CARD, arrival date,
email address, and passport photo.
Apart from uploading the copy of passport, you need to
restart the phone 3-4 times with wifi off, data roaming off, data network on
after putting it into your phone.
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Rate Plan
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How is data usage charged?
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If you did not choose Data Service Option when you order,
you are charged 61.4 KRW/MB.
For Data Serverce Option, we offer Data Flat Rate (per
month) as below:
5GB 30,000krw
(Olleh wi-fi is available, 30 day-Validity)
2GB
19,000krw (Olleh wi-fi is
available, 30 day-Validity)
1GB
13,500krw (Olleh wi-fi is
available, 30 day-Validity)
500MB 9,000krw
(Olleh wi-fi is available, 30 day-Validity)
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SIM
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Where can I buy EG SIM CARD?
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You can purchase prepaid EG SIM CARD online with voice & data plan before you arrived in Korea at Buy > Online.
You can also purchase prepaid EG SIM CARD at convenience stores and EG Mobile offices near many of the famous tourists’ spots in Korea.
Click here to see the full list of places.
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