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etc |
Why the price of EG SIM CARD varies among convenience stores?
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Convenience stores have different plans and services prepared, with fair price according to our policy.
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Refund |
Can I demand refund for leftover balance?
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Because it is a prepaid service, we cannot refund the
leftover balance. Please order according to your travel plan.
Get more information consult through bottom Facebook
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SIM |
What do I need when I collect my EG SIM CARD at a collecting place?
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You must have your passport to collect your EG SIM CARD
at a collecting place.
In case of wrong passport number, bring a printed copy of
your order confirmation email.
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Refund |
What is the refund condition for EG SIM CARD?
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Refund is available from the place you bought/picked it
up within 2 weeks from the date you bought/picked it up with the receipt when
you return your simcard to the store.
You cannot get a refund if you damaged your SIM card on
purpose or once Voice or Data is used.
Because the refund condition might vary by convenience
stores,
you must visit the store you made your purchase for
refund.
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Rate Plan |
Do I have to pay delivery fee for each item I ordered if I ask to deliver them to the same address?
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It is possible to buy simcards more than one on our
website. But in that case, you need to make an order several times. For
example, if you want to buy 3 simcards, you need to place an order three times.
Because you need to upload the copy of passport for each person.
If you want to receive 3 simcards by local delivery
service, just make the first order for a local delivery service and pay
shipping fee. And make two orders for Picking up at a pick up place and let us
know the three order numbers. We will send three simcards to the same address.
Then you can receive them at the same place without additional shipping fee for
two orders.
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Refund |
When I demand a refund, do I have to pay refund fee?
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You do not have to pay refund fee.
However, if you have used Voice or Data, it cannot be
refunded.
Get more information consult through bottom Facebook
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Phone |
What Should I do if I can not access free Olleh Wi-Fi?
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Olleh wifi is available when you apply for a data plan with 500MB or more and you need to register your wifi mac address on our system by contacting us.And whenever you top up new data, you need to re-register the wifi mac address again even if it was registered.* How to find the wifi mac address
Settings>more settings>about device>status>wifi mac address for ANDROID version Settings>general>about>wifi address for IOS version* Hotline : 1899-6120
- Monday to
Friday : 10:00 ~ 19:00
* Facebook : facebook.com/egsimcard (Weekdays only at 09:00-18:00)
* Email : egsim@codemobile.co.kr(Weekdays only at 09:00-18:00)
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SIM |
How much is EG SIM CARD?
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1) Dual (Regular & Micro) : 4,400 KRM
2) Nano: 7,700 KRM
3) 3 in 1: 7,700 KRM
And the price of products are different from the stores
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SIM |
If I had lost my EG SIM CARD, can I still use my balance and phone number?
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If you want to keep using your phone number and balance
in it, you need to buy a Gong usim at Olleh plaza and let us
know the number of
Gong usim. Gong usim is a simcard which is not tied with any phone number yet.
If you buy a gong usim, we will change the information of
simcard.
Or you can buy a Gong usim at our head office in
Seolleung , then you can change the simcard information
on the spot.
or call 1899-6120
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SIM |
How long can I use EG SIM CARD?
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1) EG
SIM CARD is set to use for 30 days.
You can
recharge it additionally within the 30 days ,but even recharge, it won"t be
extended.
2) Data
only can not be charged. The effective date
is only until the date you select.
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